An eligible return is assessed against your order, the delivery record, and, where applicable, the CashKar Device Passport™. Approval follows identity, condition, and diagnostic inspection.
Submitting a request within the window preserves the claim for review; it does not automatically approve a refund. CashKar must receive and inspect the same device sold.
| Event | Report / request deadline |
|---|---|
| Wrong model, storage, colour, missing item, or visible transit damageKeep packaging and record the issue immediately. | Within 24 hours |
| CashKar Certified™ iPhone materially not as described or with a verified delivery-time faultApplies to an eligible issue, subject to inspection. | Within 7 calendar days |
| Order cancellation before dispatchContact support before the shipment is handed to the courier. | Before dispatch |
| Fault reported after the return windowHandled under the applicable CashKar limited warranty, not this return policy. | Warranty route |
The rule shown on the product page and invoice takes priority where a product has a specific return restriction.
Eligible return requests may be raised within seven calendar days for a wrong item, material mismatch, or verified delivery-time fault.
The customer can inspect the phone, its visible condition, and key functions before accepting it.
Wrong items and delivery damage must be reported within 24 hours without activating or using the device.
The issue must match the evidence submitted and the findings recorded during CashKar's inspection.
Model, storage, colour, PTA status, or other material specification differs from the order confirmation.
The Official Stock shipment arrives damaged, incomplete, or materially compromised and is reported within 24 hours.
The returned phone materially differs from the listing, invoice, sale photographs, or CashKar Device Passport™.
A significant function recorded as passed at sale fails during the return window and CashKar confirms an eligible fault.
A confirmed CashKar billing error or duplicate payment is corrected after payment verification.
The order is cancelled before dispatch, or CashKar confirms an exception in writing before the product is used.
A request may be declined where inspection reasonably shows that the device was used, altered, damaged, or made different from its recorded sale condition after handover.
The device is as described and functional, but the customer no longer wants it, found a different price, or selected the wrong model.
Cracks, dents, pressure marks, liquid/corrosion, burns, heat, damaged ports/lenses, excessive new wear, or unsafe charging damage.
Unauthorized opening, modified screws/seals, repair, jailbreak, parts replacement, reglassing, or alteration after sale.
IMEI/serial does not match the invoice, or display, battery, camera, housing, board, or another component differs from the sale record.
Cosmetic grade, photographed marks, battery health, Parts & Service History, regional/SIM spec, or limitations disclosed prior.
Forgotten passcode, Apple ID/Activation Lock, data loss, apps, iOS compatibility, network coverage, or SIM/eSIM issues.
Missing device, supplied accessories, documents, or recorded contents; unsafe packaging; or an unauthorized parcel.
Trade-in, Guaranteed Buy Back™, paid repair, diagnostics, or data service follow separate agreements.
This protects both the customer and CashKar from subjective decisions, unnoticed damage, device substitution, and parts swapping.
CashKar records the returned phone before testing and provides the customer with a written outcome after inspection.
CashKar will pause the decision, preserve photographs and diagnostic evidence, and obtain a second technical review. A request may be declined where the evidence reasonably shows a mismatched device/part, unauthorized opening, or post-delivery damage. The reason will be provided in writing; suspected fraud may be escalated as permitted by law.
An unauthorized shipment may be delayed or refused because CashKar cannot establish its identity, custody, or declared condition.
Provide order number, IMEI/serial, reason, date noticed, and contact details.
Send clear photos/video of the package, device, issue, and accessories.
CashKar issues a Return Authorization/Intake ID and confirms pickup/drop-off.
Back up data, remove SIM, disable Find My/account locks, and securely pack items.
CashKar logs custody, photographs condition, and compares with sale-time records.
You receive Approved, Further Review Required, or Declined with reasons.
CashKar does not promise an automatic cash refund before inspection. No hidden deduction will be applied to an approved CashKar-error return.
For the wrong item, missing content, or confirmed material mismatch, CashKar will normally correct the order or provide an equivalent replacement.
CashKar will normally provide the same or comparable device after approval. If this is impractical or unavailable, another lawful remedy is offered.
CashKar initiates the approved refund to the original payer/payment method. COD refunds use a verified customer bank account or approved wallet.
CashKar normally initiates an approved refund within five business days after inspection approval. Banks, card issuers, wallets, and financing partners may require additional settlement time. Original delivery charges are refunded when the return results from CashKar's error. Non-recoverable third-party financing/payment charges and customer-caused return costs remain subject to prior disclosure and applicable law.
These controls apply unless the invoice or product page gives the customer a more specific written entitlement.
| Issue route | Return policy | Warranty policy |
|---|---|---|
| When | Eligible wrong item, material mismatch, or delivery-time fault reported within the applicable window. | A covered fault that develops during the stated warranty period. |
| Customer action | Register return and wait for Return Authorization before handover. | Register a warranty claim and submit the device for assessment. |
| Typical remedy | Correction or replacement; refund where applicable after inspection. | Repair first, then comparable replacement or another lawful remedy. |
Invoice + matching IMEI + CashKar Device Passport™ + delivery evidence + all recorded accessories.
This policy applies to retail purchases from CashKar and must be read with the invoice, product listing, and applicable warranty. Nothing in this policy removes rights or remedies that cannot legally be excluded under applicable Pakistani law. CashKar may clarify the process prospectively, but will not retrospectively reduce a written customer entitlement already provided.
