ID
Your information
Provide accurate contact, address, identity, device, ownership and payment information and update material changes before completion.
TERMS OF SERVICE
Clear rules for every CashKar transaction.
These Terms explain how website use, orders, trade-ins, inspections, repairs, delivery, warranty, returns and Guaranteed Buy Back™ work. Product-specific documents remain part of your agreement.
Terms version 1.0•Updated 24 September 2026•Pakistan
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Estimate ≠ final offerInspection confirms trade-in value
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Invoice + IMEIDevice identity anchors transaction
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Separate authorizationsInspection, repair & wipe distinct
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Policy-based remediesWarranty & returns follow terms
01 · Agreement and document order
The most specific written term controls.
By using CashKar's website or services, placing an order, booking an inspection, submitting a device or accepting an offer, you agree to the applicable version of these Terms and the service documents shown to you.
| Priority | Document |
|---|---|
| 1 · Specific | Signed invoice, job card, final trade-in acceptance or Guaranteed Buy Back™ planThe transaction-specific record controls price, device, scope, duration and any agreed exception. |
| 2 · Product | Order confirmation, product listing and CashKar Device Passport™These establish the model, IMEI/serial, disclosed condition, grade, battery, PTA/SIM status and supplied contents. |
| 3 · Policy | Warranty, return/refund, privacy and applicable consent formsThese control claims, data handling, inspection, repair or erasure within their subject matter. |
| 4 · General | These Terms of ServiceThese connect the overall relationship and apply where a more specific written document does not say otherwise. |
02 · Eligibility and electronic acceptance
Accurate information keeps the transaction valid.
You must be at least 18, legally capable of contracting and either the customer/device owner or properly authorized to act for them. A guardian must participate where legally required.
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Account security
Protect login and OTP access. Tell CashKar promptly if you believe your account or contact channel is being misused.
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Electronic records
A verified click, OTP, e-signature, recorded digital acceptance or physical signature may evidence agreement, subject to law.
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Communications
CashKar may send service messages about quotes, appointments, orders, custody, payments and claims. Marketing is controlled separately.
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Appointment requests
A submitted time is a request—not a confirmed visit—until CashKar confirms availability, location and preparation requirements.
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Verification
CashKar may request proportionate identity, ownership, payment or fraud checks before accepting an order, device or payout.
03 · Buying from CashKar
New and pre-owned iPhones are not described the same way.
The product page, order confirmation, invoice and Device Passport determine what you are buying. Read the disclosed model, storage, colour, region/SIM configuration, PTA status, condition, grade, battery and warranty before acceptance.
Acknowledgement ≠ acceptance
The order forms when CashKar confirms it and accepts/authorizes payment or issues the transaction invoice at handover. CashKar may decline for stock or verification reasons.
Each phone is unique
Normal prior use, cosmetic marks and battery variation are expected. Device-specific records prevail over generic images. Water resistance is not guaranteed.
Seal & warranty status
A new iPhone is governed by the seal, region, activation and manufacturer warranty stated on the invoice. CashKar does not create Apple coverage unless stated.
Material accuracy
Reasonable efforts are made to present correct specs. Screen settings, lighting and photography may create minor visual differences that are not material mismatches.
Errors corrected before completion
Prices are in PKR. If a pricing error or stock shortage occurs before completion, CashKar will seek your approval for a correction or cancel and refund confirmed payment.
Inspect before signing
At handover, check device identity, condition and recorded contents. Hidden mismatches and eligible faults remain subject to the return and warranty policies.
PTA and connectivity: The invoice/listing should state the PTA status and relevant SIM/eSIM or regional configuration. Network coverage, carrier services, future regulatory actions and a customer's SIM/account eligibility are outside CashKar's direct control.
04 · Selling and trade-in
The online value is an estimate—not a purchase contract.
CashKar's Pricing Engine™ uses the information submitted to estimate value. The final offer is issued only after the actual phone and seller have passed the applicable identity, ownership, IMEI/PTA, lock, condition and diagnostic checks.
LAWFUL DEVICE ONLY
You must have the right to sell the iPhone.
You confirm that you are the lawful owner or authorized seller and that the device is not stolen, lost, leased, pledged, financed, counterfeit, disputed or subject to another person's claim.
CashKar may pause the transaction, withhold final payment, preserve evidence and contact a competent authority where a check indicates theft, fraud, ownership conflict, or altered identifiers.
Truthful declarationModel, storage, PTA/SIM status, battery, faults, damage, repairs, replaced parts, locks and ownership must be disclosed accurately.
Inspection and re-quoteIf the phone differs from the declaration, CashKar may revise or decline the offer using the recorded findings.
Choice before saleYou may accept or decline the inspected final offer. Declining it does not transfer ownership merely because the phone was handed over.
Payment controlsPayment follows final acceptance, required KYC/ownership checks, account-lock resolution and CashKar's recorded approval.
Title transferOwnership transfers when CashKar accepts the device and issues or initiates the agreed payment under the signed agreement.
Rejected devicesIf no sale completes, return follows the Intake ID and custody process. The customer should inspect the phone at collection.
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No device substitution, identifier alteration or parts swapping
CashKar may cancel a transaction where the IMEI/serial is altered or mismatched, the device/part differs from the inspected record, or evidence reasonably indicates tampering, deception or an unlawful device. A disputed high-value case should receive a second technical/compliance review.
05 · Inspection, diagnostics and Device Passport
Assessment is evidence gathering—not unrestricted permission.
With the applicable customer consent, CashKar may use Phonecheck-supported tools and manual inspection to identify the device and assess functions, technical health, condition and transaction eligibility.
1
Intake and consent
Record the customer, device, IMEI/serial, visible condition, accessories, purpose, consent version and custody ID.
2
Identity and compliance checks
Confirm model/storage, PTA/DIRBS, network/lock/blacklist and applicable ownership or fraud indicators.
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Diagnostics and condition
Test supported functions, battery and parts history; photograph condition; record faults and cosmetic grade.
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CashKar result
Create or update the CashKar Device Passport™, including supported evidence, CashKar Health Score and CashKar Score.
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Customer decision
Issue the applicable final offer, repair estimate, sale disclosure or claim finding for customer acceptance or rejection.
Important boundary: A Device Passport is a technical and condition snapshot at the stated time—not a promise that the phone can never develop a fault. Inspection consent alone does not authorize opening, repair, reset, iOS update, secure erasure or ownership transfer. Each requires the applicable separate authorization.
06 · Repairs and paid service
Only the work you approve should proceed.
Where repair services are offered, the job card and repair consent must identify the device, complaint, diagnostic findings, parts tier, estimated price, authorized work and any known limitation.
REPAIR AUTHORIZATION
Diagnosis can reveal more than the original complaint.
If a hidden fault, unsafe condition, additional cost or materially different repair is discovered, CashKar should pause and obtain further approval before proceeding.
A repair estimate is based on information available before opening/testing and may change with customer approval. Parts availability and complexity can affect completion time.
Back up your dataRemove SIM/accessories and back up important content. Repair may require restart, testing, update or reset only where authorized.
Parts must be identifiedThe job card should state whether a part is Apple/genuine, original used/pulled, refurbished or compatible where applicable.
Apple warningsA non-Apple-authorized repair or part may affect Apple coverage or create a Parts & Service History warning. This must not be hidden.
Limited repair warrantyUnless stated otherwise, the standard paid-repair warranty is 90 days and applies only to the repaired/replaced part and workmanship.
ExclusionsNew damage, liquid/corrosion, misuse, unrelated faults, software/accounts, third-party opening or tampering are not covered.
Collection and custodyCollect against the Intake ID, inspect before receipt and respond to collection notices. Storage terms must be disclosed and lawful.
07 · Guaranteed Buy Back™
A conditional future transaction—not an investment.
Guaranteed Buy Back™ applies only when a written CashKar plan is shown on the invoice or plan certificate. These general Terms do not create a Buy Back right by themselves.
Plan and return dateThe eligible 12, 24 or 36-month window and submission process must match the signed plan.
Same device and customerIMEI/serial, model, plan holder and payment record must reconcile; transferability exists only if the plan permits it.
Ownership and locksThe device must be lawfully owned, fully paid where applicable, and free of Find My, Activation Lock or restrictions.
Condition and diagnosticsPhysical/functional condition, battery, parts history, tamper, PTA/network status and supplied items are assessed at return.
Written adjustmentAny deduction or ineligibility must follow the plan's disclosed conditions and be supported by inspection findings.
08 · Payments, delivery and handover
Completion requires the order, payment and device to reconcile.
CashKar may use banks, wallets, payment gateways, financing providers, couriers and pickup partners. Their processing times and independent terms may also apply.
Approved channel
Amounts are payable in PKR using the confirmed method. CashKar may withhold dispatch or payout until funds and details are verified.
Finance provider terms
Eligibility, markup, instalments, charges and recovery are governed by the provider. CashKar must not present Buy Back as investment return.
Approval vs. settlement
CashKar initiates an approved refund under the Return & Refund Policy. A bank, wallet or card issuer may require additional settlement time.
Estimated timelines
Delays are communicated with proof of handover. External events may affect delivery times without removing applicable customer rights.
Handover point
Retail risk passes on delivery/collection. A customer-owned phone remains under CashKar's reasonable-care custody until sale or documented return.
Preserve evidence
Report a wrong, missing, or visibly damaged delivery within 24 hours and retain packaging, labels and available unboxing evidence.
09 · Warranty, returns and privacy
Claims follow the policy designed for that issue.
These Terms do not create an unconditional return, blanket twelve-month warranty or automatic refund. Use the policy and transaction record that applies to the specific iPhone or service.
Limited Warranty Policy
CashKar Certified™ warranty is normally 3, 6 or 12 months according to the eligible model/grade and invoice. Phonecheck and the sale-time Device Passport form the technical baseline.
Return & Refund Policy
An eligible online Certified used-iPhone request must normally be registered within seven calendar days; wrong/missing/transit-damage issues within 24 hours. Authorization required.
Privacy Policy
Explains personal, KYC, payment, website, IMEI, diagnostic and condition data; service providers; retention; security; and customer privacy requests.
New iPhone warranty: Manufacturer/distributor coverage is the coverage stated on the listing and invoice. CashKar may assist with the applicable route but does not control Apple's or another provider's independent eligibility decision.
10 · Acceptable use and fraud controls
Do not misuse the platform or the transaction process.
CashKar may pause, restrict or cancel activity where reasonably necessary to protect customers, devices, payments, systems or legal compliance, while preserving required records and remedies.
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False identity or ownershipImpersonation, forged documents, stolen devices or a sale without lawful authority.
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Identifier manipulationChanged IMEI/serial, cloned identity, parts swapping, seal/screw tampering or substitution.
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Payment abuseUnauthorized payment, dishonest chargeback, payout diversion or refund fraud.
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System interferenceMalware, scraping at harmful scale, unauthorized access or disruption of CashKar systems.
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Abusive contentContent that is fraudulent, threatening, defamatory, infringing or designed to mislead.
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Commercial copyingUnauthorized reproduction of CashKar branding, pricing logic, content or software.
Reviews and submitted content: You retain ownership of lawful content you submit, but grant CashKar a limited right to store, display and use it to provide, evidence or improve the relevant service. CashKar may moderate content that violates these Terms, while preserving records needed for a complaint or legal matter.
11 · Responsibility and liability
Reasonable care, without impossible guarantees.
CashKar is responsible for obligations it expressly accepts and for direct loss that applicable law does not allow it to exclude. Used electronics, networks and third-party services also carry limitations outside CashKar's control.
CashKar's responsibility
- Use reasonable care with customer-owned devices in recorded custody.
- Provide the ordered device/service materially as described and honor applicable written policies.
- Correct confirmed CashKar billing or fulfilment errors.
- Investigate documented claims against the relevant order, IMEI and evidence.
- Not exclude liability that cannot lawfully be excluded, including fraud or wilful misconduct.
Proportionate limits
To the extent permitted by law, CashKar is not liable for indirect, consequential, business, opportunity or data-value loss; network/provider failure; or a pre-existing/latent device defect not caused by CashKar.
- Product/service claims are normally limited to the amount paid for the affected transaction.
- Direct physical loss to a customer-owned phone in custody is limited to reasonable repair cost or market value.
- Customer remedies under mandatory Pakistani law remain unaffected.
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Your data and Apple Account remain your responsibility
Back up important data and do not share your Apple Account password. CashKar does not guarantee preservation of data, apps, settings or accounts during authorized testing, repair, reset or erasure. This does not excuse negligent unauthorized access or mishandling by CashKar.
12 · Changes, complaints and governing law
Resolve the evidence first; preserve lawful remedies.
These Terms are governed by the laws of the Islamic Republic of Pakistan. Courts and consumer forums with lawful jurisdiction—including in Lahore where applicable—remain available.
1
Register complaint
Provide order/Intake ID, IMEI/serial, issue, requested outcome and evidence. CashKar issues a reference number.
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Technical review
CashKar compares contract, payment, custody, Phonecheck, Device Passport, photos and communications.
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Written response
The customer receives findings, reasons, and proposed resolution or request for additional evidence.
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Lawful escalation
If unresolved, either party may use an applicable consumer forum or court under Pakistani law.
Changes to these Terms: CashKar may update them prospectively for new services, operations or legal requirements. The version recorded at a completed transaction continues to govern that transaction unless a later change is required by law or is expressly accepted by both parties.
13 · Frequently asked questions
The practical rules customers ask about.
Keep the documents linked to your device.
Invoice + matching IMEI + Device Passport™ + applicable policy, consent, job card or Buy Back plan.
Contact: CashKar, 59-A Haroon Street, Babar Block, New Garden Town, Lahore · cs@cashkar.pk · +92 (3) 111 444 694. If any provision is found unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce one term is not a waiver of future enforcement.